ServicePoint Solutions – The Focal Point for Connecting People, Processes, and Technology.
Enhanced Service Powered By Data
At Action Services Group, we believe data is the foundation of exceptional service. That’s why our ServicePoint Solutions platform was built to give both our team and our customers real-time insights that streamline every phase of a project or service program. By leveraging data, we ensure all initiatives stay on schedule, on budget, and are executed with precision from start to finish.
Designed with the end-user in mind, ServicePoint Solutions delivers a powerful enterprise management system that provides detailed lighting and signage component data, mobile access, key performance metrics, automatic service alerts, warranty tracking, and audit trails. These data-driven tools empower you to make smarter decisions, reduce risk, and achieve measurable improvements in efficiency, compliance, and cost savings.
Learn more about our affiliated companies offering lighting products and Incentive & Rebate Recovery Services.
Explore ServicePoint Solutions Capabilities
Service Management
How we manage the On-Demand Service Process with ServicePoint Solutions
- Work Order Management – Work Flows
- Automatic Service Alerts – Early warnings to prevent issues
- Quality Control Management – Ensuring work is done right
- Technician Performance Metrics – Making sure they meet their deliverables
- Internal Performance Metrics – Making sure our team meets their deliverables
- Site Performance Survey – Performance results from site personnel
- Audit Trail – We track every action
- Site Lighting Component Data – Prevents return trips and provides energy-saving recommendations
- Warranty Management – Managing product warranty so you don’t have to
- Electronic Invoicing – Efficiencies
How we manage the Scheduled Visit Process with ServicePoint Solutions
- Auto-Generated Scheduled Visits – Set the schedule up once and it runs itself
- Work Flow Management – Sets the customer workflow requirements
- Quality Control Management – Ensuring we meet the program plan
- Automatic Service Alerts – Early warning to prevent issues
- Product Consumption Data Reporting – Validating what we installed
- Energy Savings Recommendations – Helping to reduce your energy costs
- Site Lighting Component Data – Knowing the value of the lighting component data
- Technician Performance Metrics – Making sure they meet their deliverables
- Internal Performance Metrics – Making sure our team meets their deliverables
- IVR/GPS Time Validation – Real-time Audit Trail- We track every action
- Site Performance Survey – Performance results from site personnel
- Warranty Management – Managing product warranty so you don’t have to
- Electronic Invoicing – Efficiencies
Scheduled Maintenance Managment
Project Management
How we manage Projects, Lighting and LED Retrofits with ServicePoint Solutions
- Customer Project Criteria – Setting up success criteria
- Facility Survey -Surveying site to understand the entire project, retrofit product, and installation requirements
- LED Product Selection – Educating the customer and providing the best solution product
- ROI Analysis – Understanding your ROI requirements and providing accurate ROI’s
- Planning and Scheduling – When do you want us to install the product
- Installation and Project Management – Managing the installation process
- Quality Control Management – Ensuring the projects is done right
- Project Performance Metrics – Did we meet your expectations
- Warranty Management – Managing product warranty so you don’t have to
We Understand the Importance of Communication due to ServicePoint Solutions
- Custom Reporting Tools – Whatever reporting you need
- Key Performance Metrics – Are we performing every step of the way
- Automatic Service Alerts – Early warnings to prevent issues
- Mobile Applications – On-site information
- IVR/GPS Time Validation – Real-time
- Customer Portal – You can check schedules, status, and have access to data
- Site Performance Survey – Your site personnel produce performance results
- Site Lighting Component Data – Knowing the value of the lighting component data
- Contract Management – Meeting our contract requirements
Communication
Reporting
We account for accountability with ServicePoint Solutions
- Service Success Criteria – How did we meet your service requirements
- Project Success Criteria – How did we meet the project requirements
- Customer Success Criteria – Did we meet the established success criteria
- Technician Performance Metrics – Did our technicians meet the established success criteria
- Internal Performance Metrics – Did our team meet the established success criteria
- Quality Control Management – Was the service or project done right
- Site Lighting Component Data – The site lighting component data is invaluable
- Energy Savings Recommendations – How can we reduce your energy costs
- Product Consumption Data Reporting – Validating what we installed and invoiced
- Site Performance Survey – Reporting our site performance results
- Warranty Management – Reporting product warranty so you don’t pay for that product being replaced
